Legal
Privacy policy.
What we collect, why, who sees it, and what you can ask us to do with it.
Who we are
Dover Removals operates doverremovals.co.uk and provides removals services across Dover, the CT area and internationally. We are the data controller for the information described here. Contact hello@doverremovals.co.uk.
What the form collects
- Your name
- Your phone number
- Your email address
- The pickup address
- The drop-off address
- Your moving date, if given
- Anything written in the notes field
We also receive standard technical information — IP address, browser type, pages visited — through analytics and anti-spam tooling.
Why we hold it
To answer your enquiry, survey and price the move, carry it out if you book, and keep records of completed work. The lawful bases are taking steps at your request before a contract, performing that contract, and our legitimate interest in running the business.
Cross-channel moves specifically
International removals require us to share information with third parties, and this is not optional if you want your belongings to cross a border. Depending on the destination that includes ferry operators, customs agents in the UK and at destination, and delivery partners. The data shared is what customs authorities require — typically your name, both addresses, identification or tax numbers you have supplied, and the inventory.
Who else sees it
Our staff, and the systems we use to manage enquiries and jobs. We do not sell your information and we do not pass it to unrelated companies for marketing.
Cookies and analytics
The site uses Google Analytics to understand how pages are used and Google reCAPTCHA to keep automated submissions off the quote form. Both set their own cookies under Google's terms. Content pages carry no other third-party tracking.
How long we keep it
Enquiries that do not become bookings are kept while they remain commercially useful and then deleted. Records of completed moves are kept as long as needed for accounting, insurance and legal purposes — longer for international consignments, where customs records must be retained.
Your rights
You may ask for a copy of what we hold, ask us to correct or delete it, object to our use of it, or ask us to restrict that use. Email hello@doverremovals.co.uk. If you are unhappy with how we handle a request you can complain to the Information Commissioner's Office.
Changes
If this policy changes materially we will update this page.